Contact Policy

We are happy to help with questions about our products, orders, classes, tours, and educational programs.

Contact Information

Email: hello@mushroommountain.com

Response Time

We strive to respond to all inquiries within 1–2 business days. During periods of high volume, response times may be longer.

Order Support

If you are contacting us about an order, please include:

• Your order number
• Your full name
• A description of the issue
• Photos, if applicable

Providing this information helps us assist you as quickly as possible.

Product Questions

Our team is happy to answer questions about mushroom cultivation, spawn, fruiting kits, extracts, and other Mushroom Mountain products. However, we cannot provide medical advice, diagnoses, or treatment recommendations.

Damaged or Incorrect Orders

Please contact us within 7 days of delivery if your order arrives damaged or if you receive the wrong item. Photos of the product and packaging may be required.

Respectful Communication

We are committed to providing excellent customer service and ask that all communications remain respectful and professional. Abusive, threatening, or harassing communications may result in limited support or refusal of service.

Business Hours

Mushroom Mountain is open Monday through Thursday from 9:00 AM to 5:00 PM Eastern Time. Messages received outside of business hours will be answered as soon as possible during the next business day.

Thank you for supporting Mushroom Mountain and helping us promote harmony with nature through fungi.